1. Funds Flow
When a client pays an invoice on the platform, funds are captured via Stripe Checkout into the platform Connect account. Funds remain held until the client verifies job completion.
2. Release Conditions
- Vendor marks the assignment Complete with deliverable notes.
- Client (or platform if SLA elapses) Verifies the completion.
- Platform initiates Stripe Connect transfer to the vendor (net of platform fee).
3. Platform Fee
The platform fee is disclosed prior to payment and itemized in the vendor payout history.
4. Disputes
If the client and vendor disagree, the dispute follows the platform Dispute Resolution flow with umpire valuation where applicable. Funds remain in escrow until resolved.
5. Chargebacks
Stripe chargebacks may be debited from future payouts. Repeated chargebacks may result in suspension.
6. Refunds
Refunds are at the platform's discretion subject to dispute outcomes, fraud detection, and Stripe's policies.
7. Stripe
All payments processing is provided by Stripe, Inc., subject to the Stripe Connected Account Agreement and the Stripe Services Agreement.
Questions? Email eliteacsllc@gmail.com or browse the other policies: Terms · Privacy · Vendor Agreement · Escrow Terms.